- Data Collection
We collect the following information from our customers: name, address, phone number/WhatsApp number, and email ID. Payment details may be saved by the payment gateway provider and by us for order processing. We do not collect any health-related details, including hair care concerns and hair health.
- Purpose of Data Collection
The collected data is used to:
- Fulfill orders and process cancellations or refunds, if and when needed.
- Provide customer support.
- Conduct marketing activities such as promotional emails, SMS, or WhatsApp messages. Customers can opt out of these communications at any time.
- Data Sharing
We do not share customer data with any third parties except as necessary to:
- We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
- Facilitate payment through payment gateway providers.
- Ensure order confirmation and delivery through our delivery partners.
- Data Security
All data is stored securely on our shared servers in encrypted format to protect against unauthorised access.
- Marketing Communications
We may use customer data to send promotional communications via email, SMS, or WhatsApp. Customers can choose to opt out of receiving such messages.
- Use of Third-Party Tools
We use third-party services such as Google Analytics, Meta Ads Tracking, and similar tools to gain insights into how users interact with our website. This helps us optimise the website for a better user experience.
- Age Restrictions
We do not restrict the sale of our product to individuals under 18. Our product is safe for all age groups but is primarily recommended for individuals experiencing hair and scalp-related issues.